Refund policy

We're committed to ensuring your satisfaction with every purchase. Please review our replacement guidelines below:


We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a free return, If you receive an incorrect, faulty, broken, or damaged product. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Process:

To request a replacement:

  1. Contact our customer support team with a video showing the issue within the eligible timeframe.
  2. Our team will assess the issue and provide guidance.
  3. If the product is deemed faulty, we offer two options:
    • Option A: Ship the product back to us for a replacement within 2 working days.
    • Option B: Schedule a replacement within 14 working days. Pack the product for courier pickup.

Please note: We do not offer replacements for "change of mind" situations.

You can also contact us at hashorasoftware@gmail.com. 

Refund:

We do not offer refunds.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hashorasoftware@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept returns on sale items.